We are excited to announce that Angela Han has joined Retain as Head of Customer, CCO. This is the latest hire to our leadership team, having onboarded Udit Garg as Head of Product in November of 2021. The addition of Angela is critical to support our existing and new customers which include some of the most-respected enterprises and organizations across the globe.
Angela brings over 20 years of CS experience to Retain. She comes to the us after two years at Pluralsight, a Utah-based technology based workforce education platform, where she served as the Chief Customer Officer. During her tenure there, she was pivotal in lifting retention rates by double digits, spearheading initiatives in customer value, and driving cross-functional, data-oriented efforts that fostered relevant business outcomes. Prior to her role at Pluralsight, Angela previously held leadership roles at SendGrid, Concur, PlayerLync and other notable companies where she led customer-centric initiatives and drove best-in-class success methodologies.
Of her new role and charter, Angela says “I am thrilled to join Retain; they are blazing the trail for an entirely new category in the SaaS realm. The vision and roadmap that Eric and the team have set forth position Retain to become the go-to leader in helping enterprises understand how to optimize their workflows and deliver optimal value for their own customers.”
“Angela’s experience is the ideal fit for Retain. We work with the largest enterprises in the world and her ability to solve complex, multifaceted challenges while focusing on the customer will be game-changing for Retain and the industry as a whole. With Angela’s leadership, we will further define and advance the category of Customer Insights Engine” says Eric Chernoff, CEO of Retain.
To achieve excellence in client delivery and customer success, Angela is building a team of talented success manager; if interested in applying please visit our Careers page. However Retain is growing across all functional areas; visit the website to see roles in engineering, product, HR and more.