Former CRO at Latch and Reputation.com and senior leader at Docusign and Salesforce, Lee brings extensive experience building new categories and growing best-in-class sales teams for SaaS companies.
We are excited to announce Chris Lee, enterprise software sales veteran, has joined Retain.ai as Chief Revenue Officer.
“As Retain.ai continues to scale the workflow intelligence market, the time is right to add a proven executive to lead our go-to-market organization,” says Eric Chernoff, Retain.ai Chief Executive Officer. “Retain.ai is helping our customers unlock the best practices that drive increased efficiency, reduced cost, and higher revenue growth through their customer and service teams. With Chris, we found a leader who can develop a sales organization that partners with large enterprise organizations, which is the core of Retain’s customer base, in driving outsized ROI”
Before joining Retain.ai, Chris was the Chief Revenue Officer at Latch. During his tenure there, he built the entire revenue organization from the ground up while also architecting their go-to-market strategy; doubling revenue year-over-year. Lee held a key role in shepherding Latch through its initial public offering in April of 2021. Prior to Latch, Chris held the role of CRO at Reputation.com and FinancialForce. He is a frequent guest lecturer on the art of selling—as well as the author of “The P.O.W.E.R Principles” Sales Methodology which is leveraged across many enterprise sales organizations today.
Regarding his new role, Lee says, “I am thrilled to join Retain.ai. My passion is partnering with customers to deliver great results. Retain.ai’s product enables customer and service teams to understand how to drive better performance, be it on cost, adoption, or revenue growth. I can’t wait to work with Eric and the team to ignite momentum for the category and help the company drive accelerated growth.”
Retain.ai is backed by Emergence Capital, the early investor in Zoom, Box, Veeva, Salesforce, and other hallmark enterprise software companies, along with Baseline Ventures, Upside Partnership, and Afore Capital. Since raising our Series A, Retain.ai has been rapidly expanding its leadership team.
“Retain.ai continues to deliver value to their current customer base. Now, with a seasoned sales executive, Eric and his team are positioned to accelerate their go-to-market strategies to provide that value to even more enterprise organizations,” says Gordon Ritter, Founder, and General Partner at Emergence Capital.
Retain.ai delivers workflow intelligence for customer and service teams. By sitting naturally in the team’s workflow, Retain.ai delivers actionable insight on best practices that drive cost reduction, revenue growth and higher retention. The company is headquartered in San Francisco and is backed by Emergence Capital, Baseline Ventures, Upside Partnership, Afore Capital, and Industry Ventures. Learn how enterprises like SAP, Nielsen, and Snowflake retain, engage, and delight customers by visiting retain.ai.