AI delivers the answers you need for a better digital transformation
December 13, 2022
When it comes to digital transformation, many enterprise organizations try the crawl before you walk philosophy. With so many complex processes across various products in several markets, it makes sense to want to move slowly.
The issue is whether customers will allow you to move slowly. Between the fierce competition, customer needs, and internal goals, slow and steady may not be an option for every company. To stay ahead of the pack, leading organizations turn to AI to allow them to move faster through their critical transformation steps.
1. AI highlights the right next steps in real time
The phases of a digital transformation are planned meticulously, usually by IT teams. They know they need to find a way to deliver value to customers as quickly as possible, while minimizing the impact on internal teams and their processes. With expert knowledge on the current technologies the company uses, as well as the timelines necessary to implement new technologies, IT teams are the perfect leaders for a digital transformation. But, as with all individuals, they can’t know everything.
For that reason, enterprise organizations arm their IT teams with the power of AI to discover all the potential blind spots. AI can reveal which current technologies are used most frequently, which technologies are not being used by teams, and any duplicate technologies. IT can use this information to create a roadmap for each phase of the transformation.
More importantly, AI allows for constant auditing, so that each new phase is based on the most current information, not the data the IT team had at the beginning of the process. Real-time updates are critical for simplifying the process and reducing negative consequences.
2. AI reduces the number of errors
To that end, AI can reduce the overall number of errors that threaten a smooth digital transformation. Machine calculations will always be much more accurate than those of any person. When your team needs to predict the return on any digital investment, or forecast the changes that a single investment will make on the bottom line, AI can calculate those things faster, and with greater accuracy.
Beyond calculations, when it comes time to onboard teams and customers to the new technologies, AI can improve the onboarding and adoption processes. We know that a smooth onboarding process is critical for reducing customer churn. And adoption is a key indicator that users understand and value a technology. To reduce friction in both onboarding and improve experience after adoption, IT teams can leverage AI tools. The result is faster transformation and a better return on the new digital investments.
3. AI evolves to add value over time
Finally, AI delivers greater value as your team uses it. Where other technologies may become less powerful as your business evolves, AI will become more powerful. At its core, it is meant to get smarter and provide more relevant insights every day.
AI can work alongside your team to provide coaching on what is working, what isn’t working, and what tools in your digital transformation aren’t delivering the best results anymore. Beyond efficiency, this also helps your team stay ahead of the market, meaning you’ll have a much better chance at avoiding the painful process of a transformation in the future. Efficiency, accuracy, and compounded value sound like more than enough reason to invest in AI for your IT teams.
See how Retain.ai can improve your digital transformation
If you’re ready to see how the power of AI can improve your digital transformation and help your teams be more productive, schedule a demo of Retain.ai today!