Skip to content

Retain enables everyone responsible for delighting customers to be customer-obsessed.

Enterprises like Google, Nielsen, and Salesforce trust Retain to create wins across all customer teams.

Careers
IMG_9225
IMG_9212
IMG_9239

Our Values

Here’s what we believe in.

Ship It

We believe that perfect is good, and done is better. We aren’t helping anyone unless they’re using our product, so we practice incessant shipping and rapid iteration.

Own It

We expect holistic ownership from one another. We want to work with teammates who care about the impact of their work end-to-end, and go out of their way to make their work succeed without expecting others to make it so. You hate when things are spelled out for you exactly without room for problem solving or creativity. We’re too small and have too many things we want to do to split responsibility.

Use Good Judgment

We recruit teammates who demonstrate a strong intuition for making good decisions despite ambiguity. We believe in less rules and more responsibility, because we know that rules can stifle innovation and creativity. Fewer rules means more calculated risks, and we encourage that.

Be Curious

We believe in questioning the state of the world in order to find a better way to solve problems. We strive to identify root causes instead of surface problems. When we identify problems, we strive to find ways to improve them. We ask “why” one more time when everyone else thinks they’ve asked enough.

Be Humble

We believe everyone has something to learn. We listen well, instead of reacting fast. We treat people with respect independent of their role or disagreement with us.

Solve for the Customer

We ask why our products help our customers. For every feature we work on, we ask who would use it and how it would make their lives better. We don’t fall in love with our ideas until we’ve successfully validated them with our customers.

Be Honest

We believe we will learn faster and be better if we can make giving and receiving feedback less stressful and a more normal part of work life. We want to work with people who are known for their candor and quick to admit mistakes.

Be a Coach

We don’t buy managers, we grow leaders. Rather than hiring managers from outside the company, we seek talented individuals who we can cultivate into leaders. Because everyone we hire uses good judgment, we teach our leaders to be coaches, not managers.

IMG_0232

Meet the team

Great companies require great people.

Careers

Eric Chernoff

Founder & CEO

Careers

Kunwar Thakur

Recruiting and Ops

Careers

Logan Rado

Software Engineer

Careers

Isabella Calderon

Customer Success

Careers

Brent Kasper 

Head of Strategic Solutions

bobby2

Robert Heckathorne

Product Implementation Engineer

Careers

Drew Gleeman

Software Engineer

ian

Ian Schmitz

Lead Frontend Engineer

sayre

Sayre Sherrill

Product Manager

katya tabachnik

Katya Tabachnik

Sales Development Rep

1581102263839

Zach Marinov

Full-Stack Engineer

kayla fitzsimmons

Kayla Fitzsimmons

Full-Stack Engineer

jamesc

James Chambers

Head of Operations

alex

Alex Lebovic

Head of People

paige

Paige Dobbie

Recruiting & People Ops Coordinator

udit_295x295

Udit Garg

Head of Product

Patrick259

Patrick Miller

Software Engineer

Raphael_Riel

Raphael Riel

Data Infrastructure Lead Engineer

Careers

Angela Han

Head of Customer, CCO

Careers

Chris Lagunilla

Fullstack Engineer

michael259 (1)

Michael Whitford

Sales Development Rep

kush259

Kush Khosla

Lead Data Scientist

mandy_259x259

Mandy VanPool

EA to CEO & CCO

mathieu_259

Mathieu Larose

Infrastructure Software Developer

sandra

Sandra LaPlaca

Lead Product Designer

allister_259

Allister Lindamood

Product Implementation Engineer

MichaelH259

Michael Haddad

Lead Product Manager

profile (1)

Danny Dombrowski

Sr. Software Engineer

amylong

Amy Long

Head of Customer Experience

jamie-whistler (1)

Jamie O’Sullivan

Strategic Customer Success Executive

Diego (2)

Diego Lomanto

Head of Marketing

mi

Mi Hua 

Recruiting Coordination and Operations Specialist

richard

Richard Walker

Product Implementation Engineer

ujwal

Ujwal Shah

Strategy and Operations

stephen

Stephen Raman

Product Implementation Engineer

hanqing

Hanqing Luo

Product Implementation Engineer

nikki

Nikki Capellini

Account Executive

rodolpho

Rodolpho Fidalgo

Head of Demand Gen

thez

Thez Waymire

Recruiter

Aaron

Aaron Flores

Product Implementation Engineer

chrisLee (1)

Chris Lee

Head of Sales

hazel295

Hazel

Office Security

Mili-Assistant-to-the-Regional-Manager

Mili

Assistant Regional Manager

Molly-Facilities

Molly

Facilities

duke

Duke

Assistant Branch Manager

Start Making Data-Driven Decisions.

✅ Yes, I’d like to learn how to boost customer-facing time, grow revenue, and increase retention.