Retain enables everyone responsible for delighting customers to be customer-obsessed.
Enterprises like Google, Nielsen, and Salesforce trust Retain to create wins across all customer teams.




Our Values
Here’s what we believe in.
Ship It
We believe that perfect is good, and done is better. We aren’t helping anyone unless they’re using our product, so we practice incessant shipping and rapid iteration.
Own It
We expect holistic ownership from one another. We want to work with teammates who care about the impact of their work end-to-end, and go out of their way to make their work succeed without expecting others to make it so. You hate when things are spelled out for you exactly without room for problem solving or creativity. We’re too small and have too many things we want to do to split responsibility.
Use Good Judgment
We recruit teammates who demonstrate a strong intuition for making good decisions despite ambiguity. We believe in less rules and more responsibility, because we know that rules can stifle innovation and creativity. Fewer rules means more calculated risks, and we encourage that.
Be Curious
We believe in questioning the state of the world in order to find a better way to solve problems. We strive to identify root causes instead of surface problems. When we identify problems, we strive to find ways to improve them. We ask “why” one more time when everyone else thinks they’ve asked enough.
Be Humble
We believe everyone has something to learn. We listen well, instead of reacting fast. We treat people with respect independent of their role or disagreement with us.
Solve for the Customer
We ask why our products help our customers. For every feature we work on, we ask who would use it and how it would make their lives better. We don’t fall in love with our ideas until we’ve successfully validated them with our customers.
Be Honest
We believe we will learn faster and be better if we can make giving and receiving feedback less stressful and a more normal part of work life. We want to work with people who are known for their candor and quick to admit mistakes.
Be a Coach
We don’t buy managers, we grow leaders. Rather than hiring managers from outside the company, we seek talented individuals who we can cultivate into leaders. Because everyone we hire uses good judgment, we teach our leaders to be coaches, not managers.

Meet the team
Great companies require great people.

Eric Chernoff
Founder & CEO

Kunwar Thakur
Business Development

Logan Rado
Software Engineer

Isabella Calderon
Business Development

Brent Kasper
Head of Sales

Robert Heckathorne
Product Implementation Engineer

Drew Gleeman
Software Engineer

Bryce Lampe
Head of Engineering

Lily Wei
Software Engineer

Ian Schmitz
Lead Frontend Engineer

Whit Cheever
Strategic Account Executive

Sayre Sherrill
Solutions Lead

Katya Tabachnik
Sales Development Rep

Zach Marinov
Full-Stack Engineer

Kayla Fitzsimmons
Full-Stack Engineer

Ashutosh Chaudhary
Senior Software Engineer

James Chambers
Head of Operations

Alex Lebovic
Head of People

Paige Dobbie
Recruiting & People Ops Coordinator

Udit Garg
Head of Product

Patrick Miller
Software Engineer

Raphael Riel
Data Infrastructure Lead Engineer

Jeff Mecredy
Senior Recruiter

Allison Gillespie
EA to CEO/ Employee Experience Coordinator

Angela Han
Head of Customer, CCO

Chris Lagunilla
Fullstack Engineer

Michael Whitford
Sales Development Rep

Kush Khosla
Lead Data Scientist

Mandy VanPool
EA to CEO & CCO

Mathieu Larose
Infrastructure Software Developer

Sandra LaPlaca
Lead Product Designer

Allister Lindamood
Product Implementation Engineer

Michael Haddad
Lead Product Manager

Hazel
Office Security

Mili
Assistant Regional Manager

Molly
Facilities

Duke
Assistant Branch Manager