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Retain enables everyone responsible for delighting customers to be customer-obsessed.

Enterprises like Google, Nielsen, and Indeed trust Retain to create wins across all customer teams.


Our Values

Here’s what we believe in.

Be curious

We believe in questioning the state of the world in order to find a better way to solve problems.

We strive to identify root causes instead of surface problems.

When we identify problems, we strive to find ways to improve them.

We ask “why” one more time when everyone else thinks they’ve asked enough.

Be honest

We believe we will learn faster and be better if we can make giving and receiving honest feedback less stressful and a more normal part of work life.

We want to work with people who are known for their candor and quick to admit mistakes.


Be accountable

We expect holistic ownership from one another.

We want to work with teammates who care about the impact of their work end-to-end, and go out of their way to make their work succeed without expecting others to make it so.

You hate when things are spelled out for you exactly without room for problem solving or creativity.


Be extraordinary

We believe that the desire to help others be extraordinary doesn’t end with our customers.

We are committed to helping our employees be extraordinary in their careers and in their lives. This is a partnership. We will help you do your best work, but it starts with your desire for being more than just normal at your job.

Don’t settle. Being normal isn’t good enough. Be extraordinary.

Meet our leadership


Eric Chernoff

Founder & CEO


Udit Garg

Head of Product

Edwin Marty

Edwin Marty

Head of Engineering


Brent Kasper 

Head of Strategic Solutions


Alex Lebovic

Head of People

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