Start getting visibility into which accounts your Success and Support teams are spending time with & whether the engagements they are delivering lead to optimal customer outcomes.
Blindspots? Retain can Help
A lightweight browser extension captures your teams’ activities and Retain aggregates this data into rich insights to solve a multitude of pain-points
Identify activities that matter
Your CS team is probably performing 50+ activities with accounts, but only 5 likely matter; do you know which ones?
Define best practices to usher in uniformity
Gain visibility into the tools and sequences that your most efficient team members use to solve customer needs.
Turn CS into a monetizing unit
Evolve CS from a unit focused on churn-mitigation to one focused on driving new revenue from your existing customers.
Deprecate laborious manual processes
Retain runs in the background capturing the time, activities, and accounts that teams are working on
Visualize anatomy of growth accts
Understand whether your teams are making the correct time and resource investments in the most strategic accounts.
“Retain provides a unified view of every customer to make data-driven decisions across the entire customer lifecycle”
Eric, Co-founder at Retain