Customer Engagement Analytics Startup Retain.ai Nabs $23M

Retain.ai, a platform that gives enterprises a view of customer engagement across teams, processes, and apps, has raised $23 million in a funding round led by Emergence Capital, with participation from Baseline Ventures, Upside Partnership, and Afore Capital. The new funding will be used to support growth and more than double Retain.ai’s workforce by the end of 2021, cofounder and CEO Eric Chernoff said. This round brings the company’s total raised to more than $27 million to date.

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